The Question Your Team
Keeps Asking, Answered
TIME SAVED
⏱ 10–15 hrs/wk
TIME TO DEPLOY
⚡ 4-6 hrs
The Result at a Glance
Employee asks a question. AI answers it instantly. HR and ops stop being a human search engine.
Trigger
Employee submits a question via Slack or internal portal
Chatbot searches the company knowledge base in real time
AI generates a specific, accurate answer in plain language
Anything it cannot handle gets routed to the right person automatically
Output
75%+ of internal questions resolved without a human. Every time.
Step-by-Step Breakdown
How We Built It
Five steps. Deployed once. Gets smarter every week it runs.
AUDIT
We mapped every question HR and ops were answering on repeat
Before building anything, we documented every question that hit their inbox more than twice a month: PTO balances, benefits enrollment, expense deadlines, software access, payroll cutoffs, remote work policies. For most teams, 40-60 questions covered the vast majority of daily volume. That list became the foundation.
KNOWLEDGE BASE
Answers organized into a structured, AI-readable knowledge base
Every question got a clean, direct answer written in the company's actual voice. No corporate jargon. No circular policy language. Answers organized by category, cross-linked where relevant, stored in Notion. The knowledge base is what the AI draws from. Built right the first time so it does not need constant correction.
DEPLOYMENT
Custom AI assistant connected directly to Slack
A Claude-powered bot integrated into the company's existing Slack workspace. Employees ask questions the way they would ask a colleague. The bot searches the knowledge base and returns a specific answer with relevant links or next steps. No ticket systems. No waiting. Answers come back in seconds around the clock.
ESCALATION
Smart routing built in for anything outside the knowledge base
Anything the bot cannot resolve with confidence gets flagged and routed automatically. Benefits questions go to HR. System access issues route to IT. Policy exceptions surface to the relevant manager with full context already attached. The employee never hits a dead end.
FINAL OUTPUT
Unanswered questions logged and used to improve the system weekly
Every question the bot could not answer gets written to a log. Reviewed weekly for the first month to fill gaps in the knowledge base. Resolution rate started at 68% on day one and climbed to 81% by week four. The ops lead who was fielding 30-40 internal questions a week is now handling fewer than eight.
Tech Stack
What We Used
Free-tier friendly. Likely already in your stack.
GET THIS BUILT FOR YOUR BUSINESS
Want us to implement this for you?
This is one workflow. We map your full operation and build the highest-leverage automations first.
30-minute strategy session. No pitch. You leave with a clear picture of what to automate next.