Chatbots
Customer-facing bots that answer and book, internal assistants that end repeated questions, built for New York businesses, live in weeks.
What we build
Customer-facing
Answers the questions your team types out fifty times a week, hours, pricing, availability, policies, and books the appointment while the visitor is still on the page. 24/7, every language your customers speak.
Internal
Trained on your policies, SOPs, and handbooks so nobody interrupts HR for the PTO policy again. See the employee FAQ chatbot workflow.
Revenue
Greets every inbound lead, asks the qualifying questions, scores the answer, and routes hot prospects to a human in minutes. See the lead qualification workflow.
How it knows your business
A generic chatbot knows everything about nothing. Ours are grounded in your actual content: your service pages, price lists, policies, SOPs, and past customer conversations. Ask it a question and it answers the way your best employee would, because it learned from the same material.
When your prices or policies change, the bot's knowledge updates with them. And it speaks in your voice: we tune tone during the build so a Brooklyn pizzeria's bot doesn't sound like a law firm's, and vice versa.
Under the hood it's the same production standard as our automation builds: guardrails that keep answers inside your approved content, escalation to a human the moment a conversation needs one, and full logging so you can see every exchange.
Where it lives
Most clients start with a website widget, but the same bot can answer in the channels you already use: Slack or Teams for internal assistants, SMS and WhatsApp for customers, or plugged directly into your shared inbox to draft replies for one-click approval.
Chatbots are one piece of the bigger picture, most engagements pair one with workflow automation as part of our AI consulting services. If you're weighing whether to build in-house or hire out, read what an AI consultant actually does first.
FAQ
Q1
Not if it's built properly. Our bots answer only from your approved content, cite where each answer came from, and say "I don't know, let me connect you with a person" instead of guessing. Every conversation is logged so you can audit exactly what it said.
Q2
A chatbot trained on your business typically goes live inside our standard 21-day build sprint, including ingesting your documents, tuning the tone, and testing it against real questions from your team.
Q3
Yes, that's usually where the payback is. The bot can check calendars, book meetings, collect intake details, and score leads before a human ever gets involved, around the clock.
Q4
Your documents and conversations stay in your accounts, under your control. We build with commercial AI models under terms where your data is not used for training, and we never share it across clients.
Ready when you are
Book a free 30-minute session and we'll walk through exactly what a bot trained on your business could handle, with real questions from your customers.