Your Reputation
on
Autopilot
TIME SAVED
⏱ 3-5 hrs/wk
TIME TO DEPLOY
⚡ 1-2 hrs
The Result at a Glance
New review posted. On-brand response live. No one had to touch it.
Trigger
New Google review posted
AI analyzes sentiment and key details
Draft response written in your brand voice
Manager reviews and approves
Output
Response posted in minutes. Reputation protected on autopilot.
Step by Step
How We Built It
Five steps. Fully wired.
DETECTION
1. New review fires the workflow automatically
The moment a review lands on your Google Business Profile, Zapier catches it and the pipeline starts. No logins, no alerts, no reminders needed. Every review gets caught.
ANALYSIS
2. AI reads the review and pulls what matters
The system scores sentiment and flags specific details: dish names, staff mentions, wait times, complaints, compliments. The response references what the customer actually wrote. Nothing generic.
DRAFTING
3. Response drafted in your exact voice
Claude generates a response using the brand voice brief built at setup. 5-star reviews get warm acknowledgment. Negative reviews get a measured, solution-focused reply. Every response sounds human.
APPROVAL
4. Draft lands in Slack or email for a 30-second review
Owner or manager gets the draft with one-tap approval. No dashboard logins. Edit if you want, approve as-is if it's good. Most approvals take under 30 seconds. Nothing posts without sign-off.
FINAL OUTPUT
5. Response goes live. Interaction logged automatically.
Approved response posts directly to Google. Every interaction is logged to a Google Sheet: review date, star rating, sentiment score, response time. Clean reporting built in from day one.
Tech Stack
What We Used
Free-tier friendly. Likely already in your stack.
GET THIS BUILT FOR YOUR BUSINESS
Want us to implement this for you?
This is one workflow. We map your full operation and build the highest-leverage automations first.
30-minute strategy session. No pitch. You leave with a clear picture of what to automate next.